Proven systems that reduced operational costs by 47% while managing 1,200+ staff. No fluff. No theory. Just results.
Your team is growing but your processes can't keep up. Manual workflows are breaking under the weight of growth.
Operational expenses are climbing faster than revenue. You know there's waste, but you don't have time to find it.
You're stuck managing crises instead of building strategy. Every day is reactive, never proactive.
Teams operate independently without cohesion. Communication breaks down, accountability disappears.
You know something needs to changeâbut you don't have time to figure out what when you're already drowning.
That's where we come in.
Most consultants are either strategic or tactical. We're both.
Strategic Operations Consulting
We analyze, strategize, and architect the systems that transform operational chaos into scalable excellence.
Perfect for: Companies looking to scale efficiently, reduce operational waste, or restructure for growth
Workforce & Call Center Solutions
We build, implement, and staff the systems that power exceptional customer experiences at scale.
Perfect for: Businesses needing call center expertise, workforce scaling, or remote staffing solutions
We don't just tell you what's brokenâwe fix it. BCS analyzes and strategizes. CCW builds and implements. Together, they turn operational chaos into scalable systems.
We've managed operations generating millions in revenue, led teams of 1,200+, and delivered measurable cost reductionsânot in theory, but in the real world.
We don't just tell you what to fix. We build the automations, integrations, and systems that make efficiency permanentâfrom APIs to CRM migrations to custom dashboards.
English/Spanish fluency means we can serve diverse markets and help you tap into underserved customer bases with culturally competent operations.
We understand your challenges, goals, and current operations through a comprehensive initial consultation.
We audit your systems and create a customized roadmap with clear priorities and measurable outcomes.
We build, automate, and optimizeâhands-on execution or advisory support based on your needs.
We monitor results and adjust as you scale, ensuring sustained improvement and growth.
Reduced cost-to-revenue ratio from 7% to 3.7% while scaling headcount 3x
Built automated workflows that eliminated manual processes across 6 departments
Restructured operations improving overall efficiency while maintaining quality standards
I'm Roberto Begazo, and I've spent 10+ years in the trenches of high-volume operationsâmanaging everything from 400-person teams during slow season to 1,200+ during peak.
I've rebuilt HR systems, migrated legacy CRMs, automated entire departments, and turned operational chaos into scalable systems. I've done it in English and Spanish, for companies handling millions in revenue.
Now I help businesses like yours do the sameâwithout the trial and error, without the burnout, and without breaking the bank.
I'm not here to sell you a PDF and disappear. I'm here to build systems that actually work.
We work with companies ranging from 10 to 1,000+ employees. Whether you're a growing startup needing to build scalable systems or an established business requiring operational optimization, we can help.
We offer both remote and on-site services based on your needs. Most engagements are conducted remotely, with optional on-site visits for critical implementation phases or training.
Project-based engagements typically range from 4-12 weeks depending on scope. We also offer ongoing retainer relationships for continuous optimization and support.
BCS focuses on strategic consultingâanalyzing operations, identifying inefficiencies, and creating optimization roadmaps. CCW handles implementationâbuilding call centers, implementing CRMs, staffing solutions, and training programs. Together, they provide end-to-end operational transformation.
Through CCW, we offer comprehensive staffing solutions including recruitment, training, and workforce management. We can help build your team, not just advise on strategy.
Absolutely. We're fully bilingual (English/Spanish) and can conduct consultations, training, and operations in either languageâperfect for businesses serving diverse markets.
Book a free 30-minute consultation. No pressure, no sales pitchâjust an honest conversation about your operations.